This Privacy Policy describes how Nellie Health (“we,” “us,” “our”) collects, uses, discloses, and protects personal information. This Policy applies to all users (“you,” “your”) who access our Website, online learning platform, and related Services.
Effective 2025-12
In this Policy the following terms shall have the following meanings:
“Account” means the information you provide to create and manage your user profile, including login credentials, enrollment information, and communication preferences.
“Content” means text, graphics, videos, documents, course materials, audio, or other information available through our Website or learning platform.
“Cookie” means a small data file stored on your device to optimize your browsing experience and track usage patterns.
“Data” or “Personal Information” means information about an identifiable individual, as defined under PIPEDA and applicable privacy laws.
“Website” means the website operated by Nellie Health, including any subdomains.
“User” means any individual accessing or using the Website or Services.
“PIPEDA” means the Personal Information Protection and Electronic Documents Act.
“CASL” means Canada’s Anti-Spam Legislation.
Information You Provide Directly
- Name
- Email address
- Phone number
- Professional title or clinical credentials
- Mailing address
- Billing details (processed through Stripe)
- Account login credentials
- Communications, support requests, or inquiries submitted to us
Automatically Collected Information
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and actions taken
- Referring and exit pages
- Time spent on pages
- Cookie and usage data (see Section 11)
Payment Information
We do not store full credit card numbers. Payments are processed securely by Stripe, which collects information necessary to complete your transaction. Stripe’s processing of payment data is governed by its own Privacy Policy.
LearnWorlds Platform Information
We use LearnWorlds to deliver online learning. LearnWorlds may collect:
- Course progress and completion data
- Assessment results
- User activity logs
- Device and usage analytics
LearnWorlds acts as a service provider processing this data on our behalf.
- We use personal information to:
3.1 Deliver and operate the Services, including registration, course access, assessments, issuing certificates, and account management.
3.2 Process payments via Stripe and maintain billing records.
3.3 Communicate with you about your account, courses, updates, and support needs.
3.4 Improve our educational offerings, Website functionality, and user experience.
3.5 Send marketing or promotional communications only with your consent, in compliance with CASL.
3.6 Conduct analytics to understand engagement and improve learning design.
3.7 Maintain internal records and meet legal, regulatory, or accreditation requirements.
We do not use personal information for any additional purposes without your consent unless permitted or required by law.
As part of our Services, you may participate in courses, assignments, community activities, or discussions.
You are strictly prohibited from uploading, sharing, or entering any identifiable information about your clients, patients, or third parties.
This includes, but is not limited to:
- Client names
- Contact information
- Health records
- Case notes
- Treatment details
- Diagnoses tied to identifiable individuals
You are responsible for ensuring compliance with:
- Professional regulatory requirements
- Record-keeping obligations
- Privacy laws (including PHIPA, PIPEDA, or your local jurisdiction)
Any violation may result in removal of content, suspension of access, or account termination.
We use trusted third-party providers, including:
- LearnWorlds – learning platform
- Stripe – secure payment processing
- Constant Contact – email communication tools
- Secure cloud hosting and analytics providers
These providers may access personal information only as necessary to perform services on our behalf and must comply with:
- PIPEDA
- Applicable provincial privacy laws
- Contractual confidentiality and security obligations
We do not sell or rent personal information to third parties.
If Nellie Health undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
Any transferred information will remain protected under this Policy or a policy offering equal or greater protection.
Where required by law, we will notify you of any material changes.
You may:
- Withdraw consent for marketing communications at any time by selecting “Unsubscribe.”
- Edit your account information through your learner dashboard.
- Disable cookies through your browser (features may be affected).
- Request restrictions on certain uses of your information (subject to limitations).
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent where applicable
- Request details on how your information is used
- Request deletion of information where legally permitted
We will respond within a reasonable timeframe as required by law.
You may request a copy of your personal information by contacting us using the details below. We may require identity verification before releasing records. A fee may apply only if the request is unusually complex or repetitive; you will be notified in advance.
We implement reasonable safeguards to protect personal information, including:
Encrypted data transmission (HTTPS)Role-based access controls
Secure authentication measures
Firewalls and intrusion detection
Vendor security assessments (e.g., Stripe, LearnWorlds)
However, no system is perfectly secure. You acknowledge that you share information at your own risk.
We use cookies and similar technologies to:
Enhance Website functionality
Improve learning experience
Support authentication and user sessions
Analyze Website traffic
Track learning progress in LearnWorlds
You may disable cookies through your browser settings, although some features may not function properly.
We may update this Policy to reflect changes in technology, legal requirements, or operations. When updated, the “Effective Date” will be revised.
Continued use of the Website or Services means you accept the updated Policy.
Email: education@nelliehealth.com
